Damaged, Incorrect, or Defective Products Policy

If your merchandise arrives damaged, please submit a ticket via our Contact Us page within 3 days of delivery and attach a clear digital image showing the damaged item inside the original shipping box (not just the product box). Once verified, we will offer either:

• A replacement at no extra cost (with prepaid return label if we need the damaged unit back), or
• A full refund to your original payment method.

Incorrect Shipments

Received the wrong item? Follow the same ticket procedure within 3 days and include a photo of the incorrect product inside the shipping box. We will:

• Ship the correct item immediately (and provide a prepaid label to return the incorrect one), or
• Issue a full refund, based on your preference.

Defective Products

Think your filter is defective? Open a ticket via Contact Us as soon as possible. Our customer‑care team will troubleshoot and, once the defect is confirmed, arrange for:

• A replacement part or new product, depending on availability and the nature of the defect.
• We cover shipping fees for both the return of the defective product and the outbound replacement.

Warranty & Disclaimers

WE LIMIT THE DURATION AND REMEDIES OF ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THE LIMITED WARRANTY DESCRIBED ABOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

This policy applies to all purchases made through fitsyourfridge.com (the “Site”). We may change it at any time, in our sole discretion, without prior notice. The latest version will always be posted on the Site. Your continued use of the Site after a change has been posted constitutes acceptance of the updated policy.